MOGLabs current warranty policy (effective 28th April 2025).
WARRANTY PERIOD COMMENCEMENT DATE
Warranty period begins two weeks after shipping from MOGLabs HQ to allow some time for transportation.
LASER DIODES AND WAVEGUIDE MIXERS – 13 MONTHS
• Full replacement including installation and test, pending diode availability.
• MOGLabs will ship laser diode in laser tube with lens aligned and tested, or laser can be returned to MOGLabs for installation and test.
0 TO 3 MONTHS
• Products may be returned for full refund if reasonably deemed unsuitable.
0 TO 12 MONTHS
• Parts, labour, shipping: no charge if product faulty (see caveat below).
12 TO 24 MONTHS
• Parts, labour: no charge if product faulty (see caveat below).
• Excludes laser diodes; see above.
• Customer pays shipping to MOGLabs Australia, including import fees; return shipping paid by MOGLabs.
24 TO 36 MONTHS
• Labour: charged at 50% of current rate (see caveat below).
• Parts, shipping, import fees charged to customer.
AFTER 36 MONTHS
• Parts, shipping, import fees charged to customer.
• Labour: charged at current rate.
CAVEAT
• If damage is caused by customer, by carelessness or by accident, at any time, then customer must pay customs clearance fee on return to MOGLabs, and shipping in both directions, plus any substantial parts costs, and standard labour rate.